Return Policy
Thanks for shopping at Eadie Lifestyle.
If you are not entirely satisfied with your purchase, we’re here to make things as easy as possible! Just select which option best suits you. You can choose to return your Eadie purchase for an Instant Refund with our returns partner Refundid or via our standard Return Request Form here.
SALE ITEMS AND ITEMS PURCHASED AT A DISCOUNTED PRICE CANNOT BE EXCHANGED OR REFUNDED. ONLY FULL PRICED ITEMS OR FAULTY ITEMS ARE ELIGIBLE FOR A RETURN.
When can an item be returned?
You have 30 calendar days to return an item from the date you received it (including pre-orders). To be eligible for a return, items must be unused and in the same condition they were received, including in the original packaging and/or tags still attached.
We offer Refunds, Exchanges and Credit Notes via our standard Return Form and Instant Refunds via Refundid. Details for each process is outlined below.
Standard Refunds
Please complete and submit a Return Request Form by clicking here.
To return the item/s to us, please send them to the following address:
Att: Returns
Unit 2/42 Riverside Drive
Mayfield West
NSW 2304
If you are refunding your item, you will be responsible for the freight costs.
Once we receive your item, we will inspect it and notify you that we have received your returned item. Your item must be returned with tags in as new condition.
If your return is approved, we will initiate a refund via the same payment method used.
Exchanges
Please complete and submit a Return Request Form by clicking here.
Australian Customers
If you are returning an item for store credit and are based in Australia, we will cover the return freight costs and will provide a pre-paid return slip upon receiving your request. For any subsequent exchanges, the freight cost is covered by the customer.
International Customers
If you are exchanging your order and are based outside Australia, you will be responsible for the freight costs.
To return the item/s to us, please send them to the following address:
Att: Returns
Unit 2/42 Riverside Drive
Mayfield West
NSW 2304
Store Credit
Please complete and submit a Return Request Form by clicking here.
We offer store credit with 10% added to the total value of the product/s being returned. Store credits have no expiry dates and can be used online or at our Newcastle Showroom.
Australian Customers
If you are returning an item for store credit and are based in Australia, we will cover the return freight costs and will provide a pre-paid return slip upon receiving your request.
International Customers
If you are requesting store credit and are based outside Australia, you will be responsible for the freight costs.
To return the item/s to us, please send them to the following address:
Att: Returns
Unit 2/42 Riverside Drive
Mayfield West
NSW 2304
Refundid
Refundid provides shoppers instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
How to request a refund via Refundid
Click here to begin your refund.
Follow Refundid's 3 step process and receive your full refund in real-time.
If you haven't already, ship back your order to Eadie Lifestyle at:
Att: Returns
Unit 2/42 Riverside Drive
Mayfield West
NSW 2304
For more information, check out Refundid's FAQ at here.
Contact Us
If you have any questions on how to return your item, contact us or message us via our online chat.